Standard Product

We have designed a very simple returns policy for our customers.  We want you to be completely delighted with your purchase of one of our fluidproof sheets or covers.

All of the products we manufacture are guaranteed for a period of one year against any type of manufacturing defect or failure.

Here at Sheets of San Francisco we pride ourselves on the quality of our products but occasionally things do go wrong. If for any reason the goods you receive are damaged this damage must be reported within 48 hours.  Simply contact us by email and we will arrange for the collection of the damaged product and for delivery of replacements.

The product isn’t what you wanted or expected?  The sheet doesn’t fit or feel the way you hoped? Under our simple returns policy just send your product back to us for any reason within 90 days, for a full refund or exchange.  Goods that have been damaged after delivery cannot be refunded.

Should you wish to return a product to us for any reason, simply contact us by email giving us as many details as possible we will then advise you a return address and you will need to send us the product using a tracked service.  Once the goods have been checked and accepted back into stock we will issue a refund.

Your experience is the number one priority for us here at Sheets of San Francisco and we want you to love and enjoy your new product for a long time to come.

It’s that simple.

Custom Product

We are really pleased that we are able to offer you Custom and Made-to-Measure items, but as these products have been made to your specific requirements custom products are non-refundable.  We are more than happy to provide you with unique and one-of-a-kind pieces, but please take extra care when ordering these items to make sure you receive exactly what you want as we want you to be delighted with them.